What if?
Here you can find who or when to call under different scenarios.
You Have Had An Accident
- Stop immediately – Remain calm, pull the vehicle as far off
the road as possible, shut off the engine, set emergency brakes and turn on your emergency flashers - Set out warning devices – this should be done within 10 minutes and while wearing a reflective safety vest.
- Notify Law Enforcement – provide location, injury information and your contact information.
- Call Curt Ryan at:
608-640-7120
Note: Once your CPC manager has been contacted, they will then call Dispatch and others. - Get Documentation – time and location, weather conditions, names and addresses of all involved parties AND insurance companies, name and department of investigation officer with report number, and names/addresses of all witnesses.
- Do NOT give statements or discuss details with anyone other than Law Enforcement or DOT representatives or Company representative. In the event the media is present, NEVER grant an interview at the scene or make any comments to reporters. Simply state, “No comment,”.
- Complete Written Vehicle Accident Report – Complete your written report at the scene while details are fresh.
- Comply with any required Post Accident Drug/Alcohol Test
You Have Had A Breakdown
- If possible you should pull off to a safe place
- If on a roadway, you need to set out warning devices
- Call Breakdown at 877-601-7803
- Email Dispatch, CPC, Transervice
You Have An Injury
In the event of a medical emergency call 911 as appropriate.
Report injury to Nurses Line at 866-832-4428.
- (Option 1) to speak with a nurse (Available 24 x 7 )
- Questions or follow up calls? (Option 3 or 4) for CPC WC department.
Report injury to your CPC Operations Manager at 608-640-7120 or to your Safety Supervisor at 608-572-0687
You Can Not Make it to Work
When possible dispatch needs a 2 hour window
24-7 #847.463.5383 DC-03
Call CPC at 608-834-1150 and leave message or you can Email TeamWindsor
Because of your HOS you will be starting late for your next dispatch.
From your last stop call numbers below – Always Leave Message.
Call Dispatch at 847.463.5383 DC 03.
24-7
Also send an email
Your store is not there, or has not opened the door within 30 min?
Call Sail at 608-846-8110. If nobody answers you should leave a message letting them know the issue you are having.
On weekends you need to email Dispatch. include your SSDT arrival time and when the store opened for receiving.
Note: Nobody can get anyone there quicker on that day, but Sails does need the information so that we can stop this from happening in the future.
You are 10+ cases short at a store?
Call Sail at 608-846-8110 Monday To Friday 430AM–3PM If nobody answers, leave a message with your name, store number and number of cases short.
If you prefer, you can email Sail with all the information
Weekends leave a message with Sail at 608-846-8110 or email Sail.
Your BOLT is Not Working
If your bolt did not download or it is not working:
Email Dispatch about Bolt.
Call Store Tracker at 800-871-0204 since your Bolt is not working. The DC # is 88003
You are Having Peoplenet Problems
Peoplenet Issues
No GPS? – Use reset on back of device or try powering off, then on. If this does not work, you need to call Peoplenet at 888-346-3486. You will need to leave a message and they will call you back. You need to get a work order number from them. Once you do get the work order, you should write up the peoplenet on your DVIR and make sure Transervice gets the work order number. You can email Transervice the number.
No hours available? – Watch this video and learn how to edit your logs.
If you lose power during the trip, you should contact Peoplenet at 888-346-3486 and then Email Dispatch and CPC that you will be using paper logs.
OBC-ELD Warnings
OBC-ELD Warnings
Domiciles That Have Maintenance
Transervice has an account with all of the domiciles listed below.
Green Bay, WI
Wisconsin Kenworth
920-494-3696
Open: 24/7
Rockford, IL
Maggio’s
800-435-0784
Open: 24/7
All other domiciles you will need to call Breakdown at:
877-601-7803
Load Quality Information
Please email pictures of good and bad loads.
Please include the route number and trailer number and any other comments you wish to make.